Frequently Asked Questions
ABOUT US
We are two friends from Champagne who are passionate about good wines, attached to our terroir and fans of new technologies. This blend motivated us to develop our e-commerce site for selling champagne. Our model: to offer for sale only champagnes from winegrowers, from estates that inspire us, whose tasting notes have surprised us, and that we want to introduce to amateurs who share our tastes and our new purchasing habits, beyond the borders of Champagne.
HOW ARE OUR WINES SELECTED?
We travel through Champagne and its terroirs in search of new talents and precious nuggets to share with you. Thus, since 2021, Succul' has been highlighting a carefully chosen selection of winegrowers, human-sized and often family-run estates, whether they are established or just starting out, all guided by the quest for excellence in their practices, the promotion of terroirs and the search for taste authenticity.
HOW TO BE NOTIFIED WHEN A VINTAGE IS BACK IN STOCK?
On each out of stock product, you will find an "ALERT ME" button. Click on it and you will receive an email as a priority when the next restocking occurs.
WHAT ARE THE DELIVERY TIMES?
We ensure deliveries in mainland France within 1 to 2 working days, and in Europe within 3 to 7 working days, thanks to our various transport partners.
WHAT ARE AND HOW DO YOU CALCULATE YOUR SHIPPING AND HANDLING CHARGES?
We are committed to offering the best shipping methods available to ensure that your order reaches you quickly and safely. We deliver throughout the European Union. Shipping rates vary depending on the delivery method specified, the destination address and the total amount in your basket. From €9.90 to a relay point and €12.90 to your home.
DO YOU OFFER FREE SHIPPING?
Enjoy free delivery in France for orders over €250, and in the rest of the EU for orders over €500.
HOW DO I TRACK MY DELIVERY?
Once your order has been prepared and handed over to one of our carriers, you will receive an email containing a tracking number allowing you to follow the delivery of your bottles.
HOW DO I RETURN OR GET A REFUND ON AN ITEM?
A problem with your delivery, a breakage or even a preparation error? Contact us immediately at the email address: hello@succul.fr.
A member of our team will contact you promptly to resolve the situation as soon as possible, in accordance with our general conditions of sale and our refund policy.
I AM A WINEGROWER AND I WOULD LIKE TO BE REFERENCED WITH YOU, HOW DO I PROCEED?
Write to us at hello@succul.fr, and we will be delighted to discuss your wines with you and meet you soon at the estate.
ANOTHER QUESTION?
Feel free to write to us at hello@succul.fr or use our contact button below! We will be happy to assist you.